1. Parties
i. Crown Vacation, a home rental operator based in Dubai, registered under DED / DTCM license 000000;
ii. Property – The Property mentioned in the Reservation Form.
iii. Guest or Guests – Any individual(s) or organization booking a Property from the Operator for temporary use as a vacation home.
1.2 HOUSE RULES: All guests must read and understand our updated House Rules, which are an important part of these Reservation Terms & Conditions.
2. Rights of Property Usage
Guests agree to rent the Property for the time and rate listed on the Reservation Form.
Guests are allowed to use the Property only for temporary stays. This Reservation Terms & Housing Rules is NOT a residential tenancy agreement and does not follow Dubai’s residential tenancy laws.
Guests cannot assign, sublet, or allow others to use the Property without the Operator’s written permission.
All Guests or Visitors under 19 years old must be accompanied by adults during check-in.
All Guests and Visitors must show valid ID (like Emirates ID or Passport) in original form during check-in.
No entry will be allowed without this.
Guests must show the Credit/Debit card used for the online reservation during check-in for payment validation.
If Guests do not follow these rules, the Operator can end their stay and evict them without refunds.
3. Reservation
Reservations and services are confirmed only after:
- All payments (rent, security deposit, fees, and taxes) are received in full;
- The Operator sends a confirmation email to the Guest with the Booking/Reservation number and details.
4. Security Deposit & Damages
Guests must pay/provide a Security Deposit before check-in. This deposit will be returned within 7 days after departure (it may take longer if the Operator needs more time to check for damages or missing items).
The Security Deposit may be used by the Operator to:
- Repair or replace damaged, missing, or stained items inside or outside the Property (like balconies, terraces, or common areas).
- Replace lost or damaged keys, access cards, or remote controls.
- Pay for extra cleaning if the Property is left excessively dirty.
- Cover laundry or special cleaning for smoking or bad odors.
- Pay for disinfection if COVID-19 is suspected.
- Pay penalties for smoking, noise, disturbing neighbors, illegal activities, or breaking community rules.
- Cover utility charges above normal rates (normal rates are up to AED 850 per bedroom per month).
- Pay for video on demand, internet upgrades, or phone calls made using the Property’s lines.
- Cover fines from community management or government authorities.
- Pay for services/items ordered by Guests during their stay
- Cover unauthorized early check-in or late check-out charges.
If the Security Deposit is not enough to cover these costs, the Guest must pay the remaining balance immediately.
5. Rates, Currency & Taxes
Final rates include 5% VAT (value-added tax).
Tourism Dirham applies for the first 30 nights of the reservation.
For long stays, reservations are valid for up to 3 months (as per DTCM rules) and must be renewed after that, with Tourism Dirham applied again.
The Operator’s default currency is AED. If Guests pay in another currency, the Operator’s custom rates will apply.
If Guests wire money to the Operator’s bank account, they must cover any bank fees or missing amounts due to exchange rates.
6. Cancellation, Chnages & Refund
All rental payments, down-payments, and service fees are non-refundable. Reservations cannot be transferred or changed.
If a reservation is cancelled, changed, or if the Guest does not show up, the Operator will charge the full stay amount.
The Security Deposit is refundable, but only if all terms and conditions are followed.
If the Operator cancels the reservation, the full amount will be refunded to the Guest.
COVID-19-related issues are not considered force majeure events.
7. Penalties & Eviction
The following violations will lead to immediate action by the Operator:
- Loud music, parties, or noise after 10:00 PM (until 8:00 AM).
- Trespassing, blocking security gates, illegal parking, or swearing at staff.
- Smoking inside the Property.
- Bringing pets without the Operator’s permission.
- Illegal activities, disturbing neighbors, or damaging property.
- If animal residue is found after checkout, a minimum AED 2500 cleaning fee will apply.
- Improper garbage disposal.
- Failure to pay all reservation fees.
In these cases, the Security Deposit will be forfeited, and Guests may be evicted.
8. Liability Waiver
Guests agree that the Operator is not responsible for:
- Loss, theft, or damage to personal belongings.
- Injury, illness, or death of Guests or Visitors.
- Refunds for unused portions of the stay.
- Alternate lodging or financial losses due to emergencies (like hurricanes, floods, or fires).
Guests are advised to get Travel Protection Insurance:
The Operator is not liable for:
- Bad weather, acts of God, or utility disruptions.
- Malfunctioning appliances, TV, internet, AC, or lights.
- Restrictions on using community facilities (like pools or gyms).
- The Operator will make repairs during standard working hours (9:00 AM to 6:00 PM) if possible.
- Personal belongings left after checkout will be kept for 30 days. After that, the Operator can discard them. Guests cannot claim lost, stolen, or damaged items.
Definitions:
- Visitors – Individuals invited by the Guest to visit the Property but not stay overnight.
- Property or Premises – The licensed holiday home rented by the Guest from the Operator.
These terms and conditions were last updated on 09/03/2022.
By booking a stay, Guests agree to:
- Reservation Terms & Conditions (Page Link);
- House Rules (Page Link).
For more details, contact Crown Vacation.